TY  - BOOK
AU  - Tscohl, John
TI  - E.service. Speed, technology, and prince built around service
U1  - 658.84 TSC 
PY  - 2001///
CY  - Minnesota-EEUU
PB  - Best Sellers Publishing
KW  - COMERCIO ELECTRONICO
KW  - EDUCACION COMERCIAL
KW  - SERVICIO AL CLIENTE
ER  -